# Timeline (TIMELINE) – public version (anonymized) Dates and descriptions are based on our documentation and the evidence report. This public version is anonymized (no sensitive data and no identifying data of private individuals). --- ## 2023 – early 2024 (issues escalating) - Increasing employment and payroll issues: dispute over deductions and the guaranteed hours framework (Phase C). - Worker B was left without income for several months due to lack of work scheduling (per documentation). - A “debt” for agency housing was accumulated during periods without scheduled work (per documentation). - Meeting at Intrixo’s office where (according to audio recordings) pressure and intimidation were used to force signing documents detrimental to the worker. --- ## 12 March 2024 – court hearing (context) - A court hearing took place. - A €5,000 advance payment was reportedly obtained as part of the case (based on the document/account in the file). - The court gave both parties time to submit accurate calculations. --- ## April 2024 – no closure and missing documents - A meeting discussed a potential follow-up case regarding outstanding payroll settlements; there was no clear information about the closure of the previous case. - The representative did not provide the **proces-verbaal** document (according to correspondence and the account in the file). --- ## 24 May 2024 – signal of a decision and “debt” repaid - The accountant communicated information about a decision/judgment; during that period there was no effective contact with the representative. - Worker B repaid the “debt” charged by the agency (authors’ assessment: unlawful under Dutch rules). --- ## June 2024 – new representative (MV Juridisch) - First meeting at the end of June. - Declared handling time: approx. 3 months. --- ## July 2024 – Helpdesk/planner (evidence of the debt mechanism) - Intrixo (referencing NBBU certification) confirmed that with a Phase C contract (32h guarantee), if the agency does not schedule work, they charge the worker with a debt. (Evidence: correspondence) --- ## Sept 2024 – 2025 and onward – no progress, contradictory claims - Long periods without information/communication. - Claim that documents could not be obtained from the previous lawyer. - Later: claim that a settlement existed and “nothing can be done,” without providing the settlement document(s). - Ultimately: no refund of paid fees and unclear invoices / additional payment requests without clear evidence of performed work (authors’ assessment: suspected improper billing/collection). --- ## 2025 – escalation and obtaining documents directly from court - Complaint against the previous representative to the Orde van Advocaten, then a case before the Raad van Discipline and an appeal/objection. - We obtained the **proces-verbaal** directly from the court ourselves, then sent further letters requesting: - case documents from the first representative, - compliance with the settlement terms from Intrixo, — with no response (per documentation). --- # Worker 1 (B. S.) – evidence (short summary + timeline) ## 1) Debt mechanism caused by lack of work scheduling - From **21 Nov 2022** (open-ended contract, Phase C, 32h guarantee), the agency’s failure to schedule work resulted in debt being built up on the worker (e.g., ongoing housing costs). - When work was later assigned again, the “debt” was deducted from wages, significantly lowering net pay. - In practice: systematic debt creation + recovery via deductions (the debt effectively persisted until **27 May 2024**). Evidence: screenshots/messages – repeated requests for work scheduling. --- ## 2) Key dates (requests for scheduling / no response) - **10 Apr 2023 (Planning):** request for a work plan — no reply - **13 Apr 2023 (Planning):** request for work in the coming days — no reply - **18 Sep 2023 (General):** question whether there will be work that week - **18 Sep 2023 (Helpdesk – K.):** “I forwarded this to planning.” - **22 Oct 2023 (General):** another week without work — question when work will be scheduled - **24 Oct 2023 (A.K.):** “Planners are doing everything they can to schedule you.” - **27 Oct 2023 (Salary/Payslip):** request for a payslip document (Solaris week 42) --- ## 3) Evidence events (meetings/recordings) - **13 Nov 2023:** summoned to the agency office (recording) - **30 Jan 2024:** summoned again (recording) - **27 May 2024:** debt repaid --- ## 4) Findings regarding the debt - From **24 Jul 2023** work was barely scheduled and the debt increased. - **25 Sep 2023:** debt approx. €1,000; once work resumed, deductions started. --- ## 5) External support and representatives (short) ### Representative 1 - **12/2023:** contact via accountant; recommendation of representative 1 - **12 Mar 2024:** hearing; calculations; Intrixo pays €5,000; court sets deadline for accurate calculations - **04/2024:** meeting; no document transfer; meeting planned end of May - **24–30 May 2024:** no contact / holiday explanation - **23 Jun 2024:** considering changing representative due to no contact ### Representative 2 (MV Juridisch) - **25 Jun 2024:** transfer of **€1,512.50** (FR2024-1127) to “M. Nieruchomości Investment B.V.” - Promise to finish within **3–4 months** - **07–09/2024:** no real progress; difficult contact - Autumn 2024: **proces-verbaal** obtained by us from the court; MV Juridisch did not obtain court documents (per account) - **12/2024 – 01/2025:** requests for clarification/refund; refusal; dispute about final billing --- ## 6) WhatsApp correspondence with MV Juridisch - MV Juridisch relied on information “from management/the other side” that a settlement existed and “cannot be broken.” - Suggestion appears that the representative “misled” and that “there is no appeal” (authors’ view: inconsistent with missing documents and the fact we had to obtain key documents ourselves). - Throughout 2025 we continued requesting copies of court documents and the case status. --- # Complaint against lawyer – Raad van Discipline (NL) (short) This section is a public summary and evidence map (no personal data; use initials rather than names). ## 1) Case numbers / identification - Orde van Advocaten (The Hague): **K077 2025** (Case: **2485387**) - Raad van Discipline (The Hague): **25-714/DH/DH** - Background (Intrixo case): hearing **12 Mar 2024** (District Court of The Hague; case number referenced in “Do sądu o documenty.pdf”) ## 2) Core allegations A) Lack of reliable information after 12 Mar 2024 B) Failure to transfer court documents and file (proces-verbaal/settlement/agreements) C) Loss of contact / unavailability D) “File transfer” claims without proof (no inventory/receipt) E) Risk that assessment was made on incomplete material (translations/evidence were submitted later) ## 3) Timeline (with file references) - **12 Mar 2024:** hearing (context) – files: Do sądu o documenty.pdf, 1 orde van adwocate.pdf - **29–31 Mar 2025:** contact with Orde – webform info – file: 1 orde van adwocate.pdf - **09 Apr 2025:** Orde confirms receipt – file: 10 - Procedurele stukken K077 2025.pdf - **27 May 2025:** lawyer’s defence – file: 2025-05-27 verweer (1).pdf - **18 Jun 2025:** complainant’s further response – file: 2025-06-18 nadere reactie klaagster (1).pdf - **22 Jul 2025:** dupliek – file: 2025-07-22 dupliek (1).pdf - **16 Sep 2025:** eindbrief – files: K077 2025 eindbrief (4).pdf, K077 2025 eindbrief (3).pdf - **24 Sep 2025:** request to court for proces-verbaal – file: Do sądu o documenty.pdf - **05 Oct 2025:** additional submission to Orde – file: E-majl potwierdzenia tumaczenia do order van advocate.pdf - **08 Oct 2025:** griffierecht €50 issue – file: tumaczenie i zaołata do orde van.pdf - **20 Oct 2025:** Orde forwards to Raad and closes dekenonderzoek – file: Przesłanie do rady.pdf - **17 Dec 2025:** chair decision – files: 25-714 vzb.pdf, Postanowienie rady.pdf - **18 Dec 2025:** verzet + request to confirm file completeness – file: sprzeciw skardze.pdf ## 5) Status - As of **18 Dec 2025**, verzet (objection) was filed. - Key point: confirmation that the file is complete and that all submitted evidence/translations were included and actually considered. --- ### After employment / settlement – follow-up actions (2025–2026) - **09.07.2025 (The Hague):** B. S. submits her resignation from Intrixo with a **one-month notice period**. She states: **last day of employment 10.08.2025** and **leaving agency housing on 10.08.2025**. She requests full settlement of all amounts due and — if leave cannot be taken during the notice period — **payment in lieu for unused leave**; she also requests by email: confirmation of termination, final settlement, payslips (loonstroken) and the annual income statement (jaaropgave). (evidence: resignation letter – 09.07.2025) - **11.12.2025:** an email/letter titled “Request for calculation of overdue gross wages” was sent to Intrixo (helpdesk@intrixo.nl) — request for all documents and calculations of overdue gross wages from **06.05.2022** in line with the court minutes (proces-verbaal, **12.03.2024**) + request to respond within **14 days**, otherwise further steps. (evidence: Gmail - Betreft_ Verzoek om berekening achterstallig brutoloon.pdf) - **24.02.2026:** Intrixo issues payslip/loonspecificatie no. **35** (week **32/2025**, period **04.08.2025–10.08.2025**) — “netto to be paid” **€2.50**. (evidence: Loonspecificatie_78608811_-_(week_32,_2025).pdf) - **25.02.2026:** SEPA incoming transfer to B. S.’s account: Intrixo B.V. **€2.50** (reference: “Betreft loonslipnummer 35”). (evidence: Potwierdzenie_transakcji_...pdf) - **27.02.2026:** B. S. received the payslip/loonspecificatie from Intrixo (payslip no. **35**). (evidence: Loonspecificatie_78608811_-_(week_32,_2025).pdf) - **25.02.2026:** **case taken over by the third representative** – confirms receipt of the **first payment (first instalment)** related to invoice **26.032 (eigen bijdrage, reference 3NB7949)** and states he is **starting work on the case** and will provide further updates. (evidence: Przejecie zprawy trzeciego pełnomocnika.pdf) --- # Worker 2 (D. N.) – evidence (short summary + timeline) Public version: no names. Labels used: **Worker 2**, **Agency [A]**, **Client/company [B]**. Institutions (FairWork, Juridisch Loket, SNCU) remain named. ## 1) Context - Phase C / 32h weekly guarantee. - Issues: work scheduling, hour calculations, payslip corrections, balance/“minus”, deductions (incl. housing). - Holiday dispute: written confirmation of holiday hours vs later refusal + pressure/intimidation. - After resignation: dispute over final settlement and payment. - Support path: FairWork → Juridisch Loket → SNCU. ## 2) Key issues (basis of evidence) - “Minus/debt” mechanism when work is not scheduled under the 32h guarantee. - Corrections/chaos in settlements (late corrections, delayed payments, questions “where did you work”). - Holiday (61.11 h): first confirmed in writing, later denied with pressure to work. - Resignation + no complete final settlement → formal payment demand. - SNCU: procedure closed after correspondence with the employer/other side. ## 3) Timeline (with file references) Note: screenshot file dates = date of screenshot; inside screenshots the message dates are often visible. ### June 2024 – scheduling / no work - **11 Jun 2024:** planning view (P4F) “Day Free” (Screenshot_20240611-073616.png) - **20–21 Jun 2024:** no entry/no work (Screenshot_20240620-223350.png) - **24 Jun 2024:** planning message: reduced staff at client; not on shift list; moved to another client + request to show up - **18–19 Jul 2024 – “minus” / housing debt (Solaris) confirmed by Helpdesk** The worker reported a “minus” shown in the system. Helpdesk explained that in week 26 only **7:45 hours** were worked, which was insufficient to cover **housing + insurance**, so the system recorded **€50.98** as housing debt. In week 27 **€33.45** was deducted, leaving a remaining balance of **€17.53**. ### July–Aug 2024 – payslip dispute and corrections (week 29) - **31 Jul–01 Aug 2024:** questions “where did you work”; correction announced and later payment (Screenshot_20240805-144355.png, Screenshot_20240805-144335.png) ### July–Aug 2025 – holiday, pressure and resignation - **09 Jul 2025 (20:55):** resignation (one-month notice); last employment day **10 Aug 2025**; leaving housing the same day; request for final settlement, holiday use/compensation and post-employment documents (loonstroken/jaaropgave). (Re_ Wypowiedzenie o prace - Poczta w Onet.pl.pdf) - **24 Jul 2025:** request to use holiday until the end of contract. - **25 Jul 2025:** planner: 61.11 holiday hours available, split across two weeks. - **27 Jul 2025:** note about possible system error; confirmation to use holiday from **29 Jul 2025**. - **28 Jul 2025:** refusal; last working day remains **10 Aug 2025**. - **28 Jul 2025:** order to report to work next day; otherwise treated as failure to comply with contract/notice. - **28 Jul 2025 (16:52):** formal demand; reference to planner’s written approval; citing art. 7:638 BW; announcing complaint to labour inspectorate. - **29 Jul 2025:** holiday period begins until **10 Aug 2025**. - **29 Jul 2025 (10:22):** refusal response; denial that any approval existed. - **03 Aug 2025 (14:47):** correction/supplement to resignation; request to urgently update missing items in the planning app. - **10 Aug 2025:** return to Poland. ### 14 Aug 2025 – final settlement and “minus” - Payment demand due to missing final settlement; a new loonspecificatie appears with negative balance/“minus”. ### Sep–Dec 2025 – FairWork → Juridisch Loket → SNCU - **01 Sep 2025:** FairWork report (Rozpoczęcie sprawy fairwork.pdf) - **13 Oct 2025:** Juridisch Loket takes over (Rozpoczecie sprawy przes juridisch loket.pdf) - **03 Dec 2025:** SNCU case number **37856** (Rozpoczecie sncu i nadanie numeru sprawy.pdf) - **15 Dec 2025:** consent for SNCU to act on behalf of Worker 2 (zgoda działania w moim imieniu.pdf) ### January 2026 – evidence submitted and case closed - **04 Jan 2026:** key evidence sent to SNCU: “minus/debt”, 61.11h holiday + pressure, missing final settlement, suspected manipulation via corrections. (Wysłanie do sncu kluczowych dowodów brak odpowiedzi.pdf + screenshots) *2026-01-20: After contact with Sezer Duygulu, SNCU closes the case; no explanation is provided for the grounds of the decision. - **20 Jan 2026:** SNCU / Juridisch Loket (signal 37856 / V-657): message that SNCU conducted a preliminary procedure, contacted the employer, and then concluded it cannot take further action; attachments include SNCU–employer correspondence and translations (inspector’s position and employer reply). - **20 Jan 2026:** objection to the case closure submitted (with reference to the evidence basis) – Waiting for a response. - **14.02.2026:** Juridisch Loket – information that they still cannot obtain an answer from SNCU as to why the case was closed, and that Juridisch Loket will not take any further steps towards SNCU because they have no power to compel SNCU to issue a decision or provide a response. Recommendation: contact a lawyer (possible claim for unpaid wages / further legal action) and the possibility of referral to a lawyer. (attachment: Juridisch Loket.pdf) * 03.04.2026: I found video recordings from a camera installed in the agency room at the Mixx Inn hotel, recorded on 02.08.2025 (13:02:58) and 08.08.2025 (21:56:54), showing me present in the room after 28.07.2025. This new evidence is inconsistent with the version submitted to SNCU, according to which 28.07.2025 was supposed to be my last working day and there were allegedly no further messages from me after that date.